- Shipping & Returns
Shipping & Returns
You may return uninstalled undamaged sinks and mosaics within 30 days of delivery for a full refund*. We'll pay the return shipping costs if the return is a result of our error or product defect. All natural stone is unique. Variations in stone color and veining is not considered a product defect.
Expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in most cases you will receive a refund sooner. This time period includes the transit time from the shipper, the time for us to process your return, and the time it takes your bank to process the refund.
If you need to return your item, please call us or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll e-mail you when we've received and processed the returned item.
*Clearance items are discounted due to minor imperfections or finishing flaws. Clearance items are non-refundable unless damaged during shipping.
All sinks ship for free in the continental US! TashMart opens and inspects every sink prior to shipping. If you are ordering two sinks, we will make sure the sinks are a good match. We process most orders within 1-3 business days, and shipping through UPS Ground usually takes 1-4 business days depending on your proximity to Texas (rectangular sinks can sometimes take longer to process). We can expedite shipping by sending Express for an additional charge. Call us for more details. We can ship to virtually any address in the United States and Canada. Contact firstname.lastname@example.org for information on shipping to an international location. If you would prefer a required signature for your package drop-off, please indicate that in the notes section when placing an order. Otherwise, TashMart may or may not add a signature requirement on your package.
For mosaic tile orders, we will estimate the delivery time and cost based on the availability of your items and your location. TashMart is located in Houston, Texas. All of our products are shipped via FedEx Ground unless other arrangements are made.